Thank you so much for your interest in our company and services. We do reply to every email and phone call, so if you have not heard from one of our team members please resend your email or try calling again. We may have missed your message, and we do not intend for anyone to wait on a response from our team. You can always call directly to the store at 260-352-2295 or send an email to firstname.lastname@example.org. Thanks again and we look forward to working with you soon!